We’ve listened carefully to feedback from customers about Drive Smart.
We recognise that for some customers, the experience of using the app has not been as it should be and has caused concern. That was never our aim.
That’s why we’re pausing Drive Smart from Thursday 14 May 2026 while we look again at how we can improve the app experience.
Drive Smart helps customers see their driving habits to encourage safer driving and reduce accidents, and that will not change. But we need to make sure this feels fair, clear and right for our customers. We want Drive Smart to support you on the road, and we know we need to get the experience right.
Insurance is one of the biggest costs in every lease. And a rising number of insurance claims means it has increased significantly in recent years. Telematics helps to reduce accidents, and we’ve already seen this with Drive Smart, which keeps the roads safer and costs down for everyone.
What this means for you
From Friday 22 May 2026, we’ll begin removing customers from Drive Smart unless you choose to keep using it.
If you do not want to continue, you do not need to do anything. We’ll remove you from the Drive Smart system. Any journey data we currently have is stored in line with our data and privacy policy.
From 14 May 2026, you can also:
If you have a Drive Smart fitted box, you do not need to do anything. We’ll deactivate your device from Friday 22 May.
If you’d like to keep using Drive Smart
Some customers have told us they value Drive Smart and want to keep using it, including customers who appreciate the reassurance it can provide for family members.
If you’d like to keep using Drive Smart, you can do. You’ll need to let us know by 21 May 2026. You can do this by filling out the form in your email.
How customers will help shape what happens next
While Drive Smart is paused, we’ll work with you to understand what needs to change so it works better for you and supports affordable, independent mobility.
We’ll invite customers who have used Drive Smart to join a new research group in our Headlight Community, unless you’ve asked us not to send you research emails. This new research group will help us understand customer needs and where we need to improve.
We’ll only bring Drive Smart back when we’re confident the experience better meets your needs. When it does return, we’ll give you plenty of notice if it will still apply to your lease.
Featured image credit: Shutterstock
